Automated licence & document verification for every guard Proactive Services Group rosters across New South Wales. Intelligent agents, built and run by Tech Direct Support, that tell your operations team exactly who can work, and who can't.
Proactive Services Group Australia operates under NSW Master Licence ML 000110198 — delivering static guarding, mobile patrols and risk management across New South Wales, 24/7. Every guard rostered must personally hold a current NSW Security Licence and the right supporting credentials for the site they're assigned to. TDS keeps every rostered guard verified against those requirements — every single day.
Proactive Services Group Australia is accountable for ensuring that every guard on shift holds the correct, current licences and certifications for the site and role they are assigned to. Today this is largely a manual task — cross-checking rosters against licence records and chasing paperwork — which is slow, easy to get wrong, and exposes the business to real risk when a lapsed or missing credential slips through.
Tech Direct Support proposes a Compliance Automation solution built and operated by TDS: intelligent agents that check the compliance of every rostered guard automatically, every day. The agents read your live rostering data, apply your site-specific credential rules, open and read the actual certificates on file, and return a clear, exception-based report that tells your operations team exactly who cannot work, whose documents are about to expire, and who is good to go.
The result is a compliance process that is faster, more consistent, and continuously up to date — freeing your team from repetitive checking while strengthening your assurance to clients and regulators.
Manual checking creates four recurring problems for a growing security operation.
A single guard can require several credentials — a NSW Security Licence, First Aid, RSA and a Working With Children Check — and the exact set depends on the site and role they are rostered to.
As your guard numbers grow across more sites, a check that was accurate yesterday may not hold today as shifts, sites and staff change. Compliance is a moving target that never sits still.
Licences expire and documents get replaced. A certificate on file can be an old, superseded version — or an application that was never completed.
Manual checking across hundreds of shifts is time-consuming and inconsistent — and the cost of a single missed credential, an unlicensed guard on a client site, is disproportionately high.
Rather than replacing your systems, our purpose-built compliance agents work on top of them — reading the data you already hold and turning it into a daily, decision-ready compliance picture.
Read each day's roster — every guard, site and role scheduled to work.
Pull live credential data directly from your rostering / workforce system.
Apply your site-specific rules — the exact credentials each site and role requires, including exemptions.
Open and read the actual certificates on file to confirm they are valid and current — not just present.
Group every shift into clear categories and deliver a report your team can act on in minutes.
From roster ingestion to a grouped, actionable report — read-only and exception-based, so your team only reviews what genuinely needs attention.
Daily shift roster loaded automatically
Agent reads your rostering system
Which licences each site / role requires
Open & read every certificate / card
RED / Expiring / OK — grouped result
For every rostered guard, the agents check each credential the site requires against four tests.
Confirmed the guard holds a record for each required credential.
Expiry read from both the system and the underlying document, and checked as current at the shift date.
The actual card is opened to confirm it is genuine and complete — catching superseded cards and incomplete applications.
Special cases applied automatically — First Aid validity where no expiry is printed, plus site & role exemptions.
A required credential is missing, expired or unverifiable — the guard cannot work until resolved.
A required credential expires within 30 days — renew before the next scheduled shift.
All required credentials are present, current and verified — cleared to work the shift.
Checks that took hours of manual cross-referencing complete automatically in minutes.
The same rules applied to every guard, every day — no missed shifts, no fatigue-driven errors.
Because the check runs daily against the live roster, your compliance picture is never out of date.
Reading the real documents catches lapsed, superseded or incomplete credentials a records-only check would miss.
A clear audit trail and daily report strengthen your position with clients, auditors and regulators.
Your operations team stops chasing paperwork and focuses on running sites and serving clients.
Automation you can put in front of clients, auditors and regulators with confidence.
The agents only read data and documents — they never create, edit, approve or delete anything in your systems.
Anything unclear or borderline is flagged for a person to confirm, rather than being silently assumed.
Work runs inside your authenticated environment using your existing access — no credentials are copied or stored.
Government-registry-sourced dates are treated as authoritative for licences — exactly as your compliance team would.
TDS delivers in short, staged phases — you see value quickly and go live with confidence.
Map your sites, credential rules & systems.
Build your site rules & connect the data.
Run against a live roster & tune the results.
Daily automated checks + reports, fully managed.
We design and operate practical automation that solves real operational problems — built around your rules, run for you, and maintained as your business evolves.
Built around your sites, roles and credential rules — not generic, off-the-shelf software.
We build it, run it, and maintain it — so compliance simply happens in the background.
Designed to work with the systems and workflows your team already uses every day.
We'd welcome a short working session with the Proactive Services Group Australia operations team to map your sites and credential rules, and to run a live pilot against a recent roster. From there we can move quickly to daily automated checks across your NSW operation.